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More Than Just Another Tech Blog

More Than Just Another Tech Blog

Edit 1/16: Ha, I wasn't kidding when I said this would be more than just another tech blog. This Best of Roy blog, the Tactful Tech blog, the Roy Can Fix It blog, and the old Bit Expanse blog have merged. Therefore, this post is no longer the inaugural post on this...

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Microsoft Operations Framework Breakdown

Microsoft Operations Framework Breakdown

Thought it would be good to go over a Microsoft Operations Framework breakdown. The organization I work for is considering moving to this framework but they're also considering the ITIL service framework as well. What is an Operational Framework? An operational...

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Knowledgebase Article Struture

Knowledgebase Article Struture

As IT progresses more into service management, it's good to raise a little above the operation piece of IT and get into the organization piece. Historically IT professionals balked at "time wasting" stuff like this but I'm happy to improve knowledgebase article...

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Tactful Tech is Now Part of Best of Roy

Tactful Tech is Now Part of Best of Roy

Tactful Tech (tactfultech.net), previously Roy Can Fix IT (roycanfixit.com), was a fun project to showcase some of the stuff I saw in IT. Before this project was geared to helping people become tech savvy, it was used as a digital portfolio to snag work as an IT pro....

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Network Troubleshooting – Using A Trace Route

Network Troubleshooting – Using A Trace Route

This network troubleshooting tip of using a trace route is something every IT person should know, regardless of whether they work in networking or not. All IT staff should have the basic skill of diagnosing and escalating issues. The Point of Using a Trace Route? This...

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Modem and Internet Connection Issues

Modem and Internet Connection Issues

This post is a frustrating tale of working through internet connection issues with my Internet Service Provider. It worked out well but it will be beneficial to share the tips I learned along the way. Accessing Your Modem First and foremost, here's how to access your...

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Useful Shell Commands For Windows

Useful Shell Commands For Windows

Shell commands are one of those time savers that are fun to use but not many IT pros use them. See below for the more useful shell commands. In order to quickly open special folders in Windows, you can use shell:COMMAND as a shortcut to access these folders. You can...

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Useful Environment Variables For Windows

Useful Environment Variables For Windows

To get a complete list of the environmental variables on your system, all you need to do is type set into a CMD prompt. Here are some of the most common, most useful environment variables for Windows: LocationNotesWin7 x64Vista x64Vista x86XPAll Users...

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Useful Run Commands For Windows

Useful Run Commands For Windows

There are way more commands to run in Windows than you're currently using. Here's a list of useful run commands for Windows you can start using right now if you already aren't. Enjoy the speed! Office Shortcuts winword – Microsoft Word excel – Microsoft Excel powerpnt...

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