Your Trolling Definition is Wrong

It's always good to keep your door open to constructive criticism when creating documents or anything else for that matter. Sometimes you get amazing feedback and sometimes you just get noise. I'm sure you've experienced both ends of the feedback spectrum. In the...

Software Standards for IT Service

If your organization doesn't have a set of software standards, ask yourself or your IT Managers the following questions to begin documenting: What software is mandatory (business critical or daily driver)? What software is required for a particular job or business...

Exploring Policy Format Tips

We kicked off the exploring series by taking a look at policies. We started with recognizing policies as a major type of documentation. We moved into the importance of having policies. Then we took a look at how a policy is created and effected. In order to wrap up...

Exploring the Importance of IT Policies

In last week's post, Exploring 3 Different Types of IT Documentation, we briefly touched on policies as one of the three common types of documentation. Policies are very important as they portray an organization's stance at a high level. As a quick review, consider...

Knowledgebase Article Struture

As IT progresses more into service management, it's good to raise a little above the operation piece of IT and get into the organization piece. Historically IT professionals balked at “time wasting” stuff like this but I'm happy to improve knowledgebase...

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