Becoming a Problem Solving Tech
Tactful Tech is the project that helps you learn IT skills. You really should learn about the stuff you use everyday. Save time, make yourself feel awesome, and learn something new by becoming tech savvy. This is especially important if you offer tech support!
Some of What You Need to Know
Laptop and Desktop Repair
Sometimes good tech goes bad. You need to know how to diagnose issues and work with manufacturers and their RMA process.
This category includes viruses, spyware, adware, and more. Sometimes users accidentally install this garbage. Most of the time it's on purpose because they choose shady applications.
Data Recovery and Backup Plan
You can't always recover deleted data but you can try. Most of the time stuff goes out and data isn't recoverable. Make sure to stress the importance of backups.
You'll most likely be supporting wireless connectivity but it also helps to understand how to terminate ends if you have to run cable. Cable management a plus.
Mobile Device Support
Email and wireless will be huge here. There will be general application support but the big issue now is EMM (MDM) usage and support.
This category encompasses so many things. You'll run into this with basic support to accounts, antivirus, filters, system availability, VPNs, and more!
There's so Much to be Excited About
You don't have to be a tech for the rest of your life. IT and even cybersecurity are such broad fields.
There are many pivot points and so much stuff to manage!
If you don't have a clear path or even have a tech job yet, volunteer or freelance! I did this as side husles and even in gaps in employement.
Tactful Tech Articles
Here's how to check the Mac ethernet hardware address (MAC address): Open System Preferences from Apple menu Select Network from View menu Select Ethernet from the list of adapters (WiFi for OS 10.7 Lion) Connection types include WiFi, Airport, Ethernet, and Built-in...
This post will show you how and why to disable IPv6 on Mac. You can turn off IPv6 by going to System Preferences > Network > Advanced > TCP/IP tab > Configure IPv6. Set this to disabled. If this fails, then flush the DNS using the Terminal (utilities...
Here's how to check the installation dates On Mac computers: Mac OS X 10.7 1. Click on the Macintosh hard drive on the desktop 2. Find the Application folder and open it 3. Scroll Down and open the Utilities folder 4. Click on the console window in the Utilities...
This post shows how you can change the hardware address on the Apple USB NIC, also known as a MAC address. 1. Open Terminal (search for Terminal using Finder). 2. Type ifconfig into the Terminal to find the name of the USB NIC. This should be en#, the # should be...
Basic key combinations tested on OS X 10.6 to allow more Mac boot options. These are mostly used for diagnostics. Hold these keys down until you see a different startup screen than normal: Key Action Option (a.k.a. Alt) Boot Menu (use this to boot CDs) d Boot into...
If you're running OS X 10.6 and your Mac Airport won't turn on, try these quick steps: 1. Delete All Locations 2. Create a new location 3. Delete Automatic 4. Rename other location to Automatic 5. Delete Airport 6. Restart the computer 7. Re-add Airport This is for OS...
Discover Your Favorite Tasks
Even though techs are deemed generalists, you can still find stuff to specialize in. You'll naturally gravitate to things anyway.
My favorite aspect was working with hardware – desktops, laptops, servers, and network devices. I love tech and could tinker with the hardware all day.
You Still Have Other Obligations
Unfortunately you can't spend all your time doing what you love. You still have to meet the needs of the department and overall business.
Learn to become a people person if you aren't becoming one already. This is the biggest lesson in being a Tactful Tech. Learn to talk to anyone and learn to love people! Don't get too swept up by tech or coding.
Invest in Yourself
Education doesn't stop after college and experience isn't the only thing that matters out there.
You're not done when you get that course certificate though. Prove you're ready to use your new knowledge and put yourself out there.
What Employers Are Looking For
Potential Tactful Tech Topic Sources
It's quite a challenge coming up with everything you'll see in IT. Listed below are some of the things I could think of that I've gone through as a tech. At some point I'll most likely write about these topics.