Becoming a Problem Solving Tech
Tactful Tech is the project that helps you learn IT skills. You really should learn about the stuff you use everyday. Save time, make yourself feel awesome, and learn something new by becoming tech savvy. This is especially important if you offer tech support!
Some of What You Need to Know
Laptop and Desktop Repair
Sometimes good tech goes bad. You need to know how to diagnose issues and work with manufacturers and their RMA process.
This category includes viruses, spyware, adware, and more. Sometimes users accidentally install this garbage. Most of the time it's on purpose because they choose shady applications.
Data Recovery and Backup Plan
You can't always recover deleted data but you can try. Most of the time stuff goes out and data isn't recoverable. Make sure to stress the importance of backups.
You'll most likely be supporting wireless connectivity but it also helps to understand how to terminate ends if you have to run cable. Cable management a plus.
Mobile Device Support
Email and wireless will be huge here. There will be general application support but the big issue now is EMM (MDM) usage and support.
This category encompasses so many things. You'll run into this with basic support to accounts, antivirus, filters, system availability, VPNs, and more!
There's so Much to be Excited About
You don't have to be a tech for the rest of your life. IT and even cybersecurity are such broad fields.
There are many pivot points and so much stuff to manage!
If you don't have a clear path or even have a tech job yet, volunteer or freelance! I did this as side husles and even in gaps in employement.
Tactful Tech Articles
If you haven't already, it's time to secure your Wifi. It's pretty dangerous to leave it open, way more than you can imagine. This is essentially part 2 of How to generally setup your router. After a nice discussion with a few semi-techie friends, I realized that many...
I'm sure you’ve asked this question, "how long does recordable optical media last? Albeit in a more specific way. Unfortunately, there isn’t a catch-all answer. The most important factors for optical media longevity are the media quality, the writing methods, and the...
Thinking about using a mechanical keyboard but not sure where to start? Mechanical keyboard switch testers can really help out here. Especially if you are curious about the different MX switches available. Get a switch sampler from any one of the popular mechanical...
Some people don't view IT workers as professionals. I wouldn't be surprised if some people don't even view IT folks as people. These people also don't like to spend money in IT. In this post, I'll make the case for you to not sell your IT skills short, no matter how...
Join me for a brief overview of PCI Express and what PCI Express bandwidth is available. Per lane (each direction) | 16x equivalent: v1.x: 250 MB/s (2.5 GT/s) | 16x: 4 GB/s (40 GT/s) v2.x: 500 MB/s (5 GT/s) | 16x: 8 GB/s (80 GT/s) v3.x: 985 MB/s (8 GT/s) | 16x: 15.75...
You may wonder if it's safe to buy used Western Digital hard drives. For some reason people are worried about their reputation. If the drive is under warranty, you have nothing to worry about. Here is a snipet on a forum post on WD Community that should ease your...
Discover Your Favorite Tasks
Even though techs are deemed generalists, you can still find stuff to specialize in. You'll naturally gravitate to things anyway.
My favorite aspect was working with hardware – desktops, laptops, servers, and network devices. I love tech and could tinker with the hardware all day.
You Still Have Other Obligations
Unfortunately you can't spend all your time doing what you love. You still have to meet the needs of the department and overall business.
Learn to become a people person if you aren't becoming one already. This is the biggest lesson in being a Tactful Tech. Learn to talk to anyone and learn to love people! Don't get too swept up by tech or coding.
Invest in Yourself
Education doesn't stop after college and experience isn't the only thing that matters out there.
You're not done when you get that course certificate though. Prove you're ready to use your new knowledge and put yourself out there.
What Employers Are Looking For
Potential Tactful Tech Topic Sources
It's quite a challenge coming up with everything you'll see in IT. Listed below are some of the things I could think of that I've gone through as a tech. At some point I'll most likely write about these topics.