Becoming a Problem Solving Tech

Tactful Tech is the project that helps you learn IT skills. You really should learn about the stuff you use everyday. Save time, make yourself feel awesome, and learn something new by becoming tech savvy. This is especially important if you offer tech support!

Some of What You Need to Know

Laptop and Desktop Repair

Sometimes good tech goes bad. You need to know how to diagnose issues and work with manufacturers and their RMA process.

Malware Removal

This category includes viruses, spyware, adware, and more. Sometimes users accidentally install this garbage. Most of the time it's on purpose because they choose shady applications. 

Data Recovery and Backup Plan

You can't always recover deleted data but you can try. Most of the time stuff goes out and data isn't recoverable. Make sure to stress the importance of backups.

Network Support

You'll most likely be supporting wireless connectivity but it also helps to understand how to terminate ends if you have to run cable. Cable management a plus.

Mobile Device Support

Email and wireless will be huge here. There will be general application support but the big issue now is EMM (MDM) usage and support.


This category encompasses so many things. You'll run into this with basic support to accounts, antivirus, filters, system availability, VPNs, and more!

There's so Much to be Excited About

You don't have to be a tech for the rest of your life. IT and even cybersecurity are such broad fields.


There are many pivot points and so much stuff to manage!


If you don't have a clear path or even have a tech job yet, volunteer or freelance! I did this as side husles and even in gaps in employement.

Next Section

Tactful Tech Articles

Tips on Fixing Microsoft Office 2010 and 2013 Licensing Issues

Tips on Fixing Microsoft Office 2010 and 2013 Licensing Issues

If you're like most enterprises, you have a variety of Office products floating around. Office 2010 and 2013 can be a bit of a pain sometimes to register correctly. These tips will help you out. How to Activate Microsoft Office 2010 and Office 2013 With any Microsoft...

Network Troubleshooting – Using A Trace Route

Network Troubleshooting – Using A Trace Route

This network troubleshooting tip of using a trace route is something every IT person should know, regardless of whether they work in networking or not. All IT staff should have the basic skill of diagnosing and escalating issues. The Point of Using a Trace Route? This...

Modem and Internet Connection Issues

Modem and Internet Connection Issues

This post is a frustrating tale of working through internet connection issues with my Internet Service Provider. It worked out well but it will be beneficial to share the tips I learned along the way. Accessing Your Modem First and foremost, here's how to access your...

Useful Shell Commands For Windows

Useful Shell Commands For Windows

Shell commands are one of those time savers that are fun to use but not many IT pros use them. See below for the more useful shell commands. In order to quickly open special folders in Windows, you can use shell:COMMAND as a shortcut to access these folders. You can...

Useful Environment Variables For Windows

Useful Environment Variables For Windows

To get a complete list of the environmental variables on your system, all you need to do is type set into a CMD prompt. Here are some of the most common, most useful environment variables for Windows: LocationNotesWin7 x64Vista x64Vista x86XPAll Users...

Useful Run Commands For Windows

Useful Run Commands For Windows

There are way more commands to run in Windows than you're currently using. Here's a list of useful run commands for Windows you can start using right now if you already aren't. Enjoy the speed! Office Shortcuts winword – Microsoft Word excel – Microsoft Excel powerpnt...

Discover Your Favorite Tasks

Even though techs are deemed generalists, you can still find stuff to specialize in. You'll naturally gravitate to things anyway.

My favorite aspect was working with hardware – desktops, laptops, servers, and network devices. I love tech and could tinker with the hardware all day.

You Still Have Other Obligations

Unfortunately you can't spend all your time doing what you love. You still have to meet the needs of the department and overall business.

Learn to become a people person if you aren't becoming one already. This is the biggest lesson in being a Tactful Tech. Learn to talk to anyone and learn to love people! Don't get too swept up by tech or coding.

Invest in Yourself

Education doesn't stop after college and experience isn't the only thing that matters out there.

Keep up with learning by using learning platforms such as Udemy, Skillshare, LinkedIn Learning, and CBT Nuggets.

You're not done when you get that course certificate though. Prove you're ready to use your new knowledge and put yourself out there.

What Employers Are Looking For

No matter how great you are at your technical skill set, if you can’t play nicely, then you won’t last long. Boost your collaboration credibility by seeking out opportunities to work in a group environment, especially cross-functional teams.
Donavan McDonald

President, Belcan TechServices

Strengthening a soft skill is one of the best investments you can make in your career, as they never go out of style. Plus, the rise of AI is only making soft skills increasingly important, as they are precisely the type of skills robots can’t automate.
Paul Petrone

Editor, LinkedIn Learning

We actually value skills over experience in the grand scheme of things. Apply if you have the relevant skills even if you don’t have the right experience, because we’re looking underneath the surface for what’s really going to matter here and that’s what skills you can bring to the table.
Janelle Gale

VP of HR, Facebook

Critical thinking, intellectual curiosity, and problem solving are a must as companies continue to blur the lines between business and IT.
Michelle Wingard

Co-founder, Dynamo

Potential Tactful Tech Topic Sources

It's quite a challenge coming up with everything you'll see in IT. Listed below are some of the things I could think of that I've gone through as a tech. At some point I'll most likely write about these topics.

Dealing with enterprise customer service from places like IBM

Are you productive or just busy?

The joys of email spam filtering

Browser and operating systems usage stats

Limitations with local network and internet connection speeds

Administration of and blocking against P2P and other unauthorized file sharing programs

Dealing with firewall and VPN issues

Having spares

Are floppies still obsolete?

Keeping a virtual toolbox

Stay hydrated and move, desk jockey

What to do when you don't know the answer

Dealing with staff who are just plain wrong

Finding jobs and dealing with relocation and other steps

Becoming aware of server functions and potential issues

Getting industry certifications and whether they actually help

Terminating an RJ-45 cable manually and with tools

The importance of backing up data

What to do when you make a big mistake

People should be grateful, but most are not

Best ways to use your ondemand tech skills in a side hustle

Keeping stations and machines clean

Dealing with users who've forgotten their passwords

Managing ID badging systems

List of commonly failed hard drives

Take charge of file locations

Rapidly deploying new tech

Starting education versus experience

Working with less skilled co-workers

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