Becoming a Problem Solving Tech
Tactful Tech is the project that helps you learn IT skills. You really should learn about the stuff you use everyday. Save time, make yourself feel awesome, and learn something new by becoming tech savvy. This is especially important if you offer tech support!
Some of What You Need to Know
Laptop and Desktop Repair
Sometimes good tech goes bad. You need to know how to diagnose issues and work with manufacturers and their RMA process.
This category includes viruses, spyware, adware, and more. Sometimes users accidentally install this garbage. Most of the time it's on purpose because they choose shady applications.
Data Recovery and Backup Plan
You can't always recover deleted data but you can try. Most of the time stuff goes out and data isn't recoverable. Make sure to stress the importance of backups.
You'll most likely be supporting wireless connectivity but it also helps to understand how to terminate ends if you have to run cable. Cable management a plus.
Mobile Device Support
Email and wireless will be huge here. There will be general application support but the big issue now is EMM (MDM) usage and support.
This category encompasses so many things. You'll run into this with basic support to accounts, antivirus, filters, system availability, VPNs, and more!
There's so Much to be Excited About
You don't have to be a tech for the rest of your life. IT and even cybersecurity are such broad fields.
There are many pivot points and so much stuff to manage!
If you don't have a clear path or even have a tech job yet, volunteer or freelance! I did this as side husles and even in gaps in employement.
Tactful Tech Articles
A caller uses a computer for 20 years and somehow didn't catch something pretty simple. I received a call at one point from a lady who said her screen wasn't working. After a few diagnostic questions I learned the monitor was turned on but not displaying the output...
Most of these Windows time tested tips go back several versions of Windows so they're definitely worth using. Famous Shortcuts Menu – Win + XExplorer – Win + EUseful cmds pingtracertipconfig> (output to text file) Security policies – Secpol.mscAdd / remove programs...
Here are a few things to look out for on user computers on an enterprise environment, namely P2P and other stuff to block. Either create scripts, download uninstallers, or block the protocol from the network. Update: in 2016. More info now available. Remote Admin...
Discover Your Favorite Tasks
Even though techs are deemed generalists, you can still find stuff to specialize in. You'll naturally gravitate to things anyway.
My favorite aspect was working with hardware – desktops, laptops, servers, and network devices. I love tech and could tinker with the hardware all day.
You Still Have Other Obligations
Unfortunately you can't spend all your time doing what you love. You still have to meet the needs of the department and overall business.
Learn to become a people person if you aren't becoming one already. This is the biggest lesson in being a Tactful Tech. Learn to talk to anyone and learn to love people! Don't get too swept up by tech or coding.
Invest in Yourself
Education doesn't stop after college and experience isn't the only thing that matters out there.
You're not done when you get that course certificate though. Prove you're ready to use your new knowledge and put yourself out there.
What Employers Are Looking For
Potential Tactful Tech Topic Sources
It's quite a challenge coming up with everything you'll see in IT. Listed below are some of the things I could think of that I've gone through as a tech. At some point I'll most likely write about these topics.