Becoming a Problem Solving Tech
Tactful Tech is the project that helps you learn IT skills. You really should learn about the stuff you use everyday. Save time, make yourself feel awesome, and learn something new by becoming tech savvy. This is especially important if you offer tech support!
Some of What You Need to Know
Laptop and Desktop Repair
Sometimes good tech goes bad. You need to know how to diagnose issues and work with manufacturers and their RMA process.
This category includes viruses, spyware, adware, and more. Sometimes users accidentally install this garbage. Most of the time it's on purpose because they choose shady applications.
Data Recovery and Backup Plan
You can't always recover deleted data but you can try. Most of the time stuff goes out and data isn't recoverable. Make sure to stress the importance of backups.
You'll most likely be supporting wireless connectivity but it also helps to understand how to terminate ends if you have to run cable. Cable management a plus.
Mobile Device Support
Email and wireless will be huge here. There will be general application support but the big issue now is EMM (MDM) usage and support.
This category encompasses so many things. You'll run into this with basic support to accounts, antivirus, filters, system availability, VPNs, and more!
There's so Much to be Excited About
You don't have to be a tech for the rest of your life. IT and even cybersecurity are such broad fields.
There are many pivot points and so much stuff to manage!
If you don't have a clear path or even have a tech job yet, volunteer or freelance! I did this as side husles and even in gaps in employement.
Tactful Tech Articles
It's easier now than ever before to rollback or remove a Windows patch. To avoid this kind of stuff in the future, test Windows patches before deploying. This applies to systems running Windows 7, Windows Server 2008 R2, Windows 8, and Windows Server 2012. I ran into...
Unfortunately, when you close apps in Windows 8.1, they aren't actually closed. As you know, dragging an app towards the bottom of the screen in Windows 8 will close the app. However, in Windows 8.1 the app will just be in a suspended state when you perform the app...
If you were part of the few who experienced problems with the new Windows 8.1 Update 1 (Update KB2919355) then check out the update troubleshooting guide. Otherwise, let's run through some of the nice Windows 8.1 Update 1 changes! Metro Apps Can Now Show In Taskbar On...
I made the switch from Windows 7 to 8.1 earlier this year so now is a better time as any to release Windows 8 guides. Even though Windows 8 is a mess and I poke fun at it, it's actually a good OS if you are will willing to put the time into it. You need to do a few...
Windows 8.1 Update 1 (ugh, that name) released on 4/8/2014 in true Windows 8 fashion. What exactly do I mean by that tone? Well if you've been keeping up with the flop that is Windows 8, you already know the answer to that. But I digress. Windows 8.1 users probably...
If you upgrade your Windows OS to 7 or 8 and do not format your hard drive partition, you will have to remove the Windows.old folder that takes up substantial space. When you're ready to reclaim your space do the following: Remove the Windows.old Folder in Windows 8...
Discover Your Favorite Tasks
Even though techs are deemed generalists, you can still find stuff to specialize in. You'll naturally gravitate to things anyway.
My favorite aspect was working with hardware – desktops, laptops, servers, and network devices. I love tech and could tinker with the hardware all day.
You Still Have Other Obligations
Unfortunately you can't spend all your time doing what you love. You still have to meet the needs of the department and overall business.
Learn to become a people person if you aren't becoming one already. This is the biggest lesson in being a Tactful Tech. Learn to talk to anyone and learn to love people! Don't get too swept up by tech or coding.
Invest in Yourself
Education doesn't stop after college and experience isn't the only thing that matters out there.
You're not done when you get that course certificate though. Prove you're ready to use your new knowledge and put yourself out there.
What Employers Are Looking For
Potential Tactful Tech Topic Sources
It's quite a challenge coming up with everything you'll see in IT. Listed below are some of the things I could think of that I've gone through as a tech. At some point I'll most likely write about these topics.