Becoming a Problem Solving Tech
Tactful Tech is the project that helps you learn IT skills. You really should learn about the stuff you use everyday. Save time, make yourself feel awesome, and learn something new by becoming tech savvy. This is especially important if you offer tech support!
Some of What You Need to Know
Laptop and Desktop Repair
Sometimes good tech goes bad. You need to know how to diagnose issues and work with manufacturers and their RMA process.
This category includes viruses, spyware, adware, and more. Sometimes users accidentally install this garbage. Most of the time it's on purpose because they choose shady applications.
Data Recovery and Backup Plan
You can't always recover deleted data but you can try. Most of the time stuff goes out and data isn't recoverable. Make sure to stress the importance of backups.
You'll most likely be supporting wireless connectivity but it also helps to understand how to terminate ends if you have to run cable. Cable management a plus.
Mobile Device Support
Email and wireless will be huge here. There will be general application support but the big issue now is EMM (MDM) usage and support.
This category encompasses so many things. You'll run into this with basic support to accounts, antivirus, filters, system availability, VPNs, and more!
There's so Much to be Excited About
You don't have to be a tech for the rest of your life. IT and even cybersecurity are such broad fields.
There are many pivot points and so much stuff to manage!
If you don't have a clear path or even have a tech job yet, volunteer or freelance! I did this as side husles and even in gaps in employement.
Tactful Tech Articles
If your Windows 8 updates do not download, I've got something for you. If you experience weird Windows 8 Update errors or you simply get stuck on updating at 0% then try this: Bring up the Search Charm by moving your mouse to either corner of the right side of the...
If you can't open Outlook 2010, I just might have something for you. I helped a user solve this problem recently. This is as far as they could get: After the loading screen, the full error is "Cannot open your default e-mail folders. The information store could not be...
Reformatting is a basic tech skillset. Read this brief guide to discover how to reformat Ubuntu 12.x. Reformat Ubuntu 12.x Computer Insert the CD/DVD and reboot the computer to the disc. Choose English (default) as the language and click Continue. Click Install...
Here's how to check the ethernet hardware address on Linux systems. This is also called the MAC address: Open terminal Type ifconfig Look for the address from eth0 Being able to do this is absolutely essential to being a tech. You need to be able to lookup basic...
As a tech, you'll no doubt come in contact with Linux. This post has a few basic Linux commands you should know. If you want more information on various commands you can enter man <command>. Basic Usage Command Function Example Usage man view manual entry man...
What's a Top 5 Passwords list without a good top 5 pins list. Just like passwords though, people usually aren't as good being unique as they think they are. Some don't even try. David Harley originally discussed a data set of common PINs compiled by Daniel Amitay in a...
Discover Your Favorite Tasks
Even though techs are deemed generalists, you can still find stuff to specialize in. You'll naturally gravitate to things anyway.
My favorite aspect was working with hardware – desktops, laptops, servers, and network devices. I love tech and could tinker with the hardware all day.
You Still Have Other Obligations
Unfortunately you can't spend all your time doing what you love. You still have to meet the needs of the department and overall business.
Learn to become a people person if you aren't becoming one already. This is the biggest lesson in being a Tactful Tech. Learn to talk to anyone and learn to love people! Don't get too swept up by tech or coding.
Invest in Yourself
Education doesn't stop after college and experience isn't the only thing that matters out there.
You're not done when you get that course certificate though. Prove you're ready to use your new knowledge and put yourself out there.
What Employers Are Looking For
Potential Tactful Tech Topic Sources
It's quite a challenge coming up with everything you'll see in IT. Listed below are some of the things I could think of that I've gone through as a tech. At some point I'll most likely write about these topics.