Becoming a Problem Solving Tech
Tactful Tech is the project that helps you learn IT skills. You really should learn about the stuff you use everyday. Save time, make yourself feel awesome, and learn something new by becoming tech savvy. This is especially important if you offer tech support!
Some of What You Need to Know
Laptop and Desktop Repair
Sometimes good tech goes bad. You need to know how to diagnose issues and work with manufacturers and their RMA process.
This category includes viruses, spyware, adware, and more. Sometimes users accidentally install this garbage. Most of the time it's on purpose because they choose shady applications.
Data Recovery and Backup Plan
You can't always recover deleted data but you can try. Most of the time stuff goes out and data isn't recoverable. Make sure to stress the importance of backups.
You'll most likely be supporting wireless connectivity but it also helps to understand how to terminate ends if you have to run cable. Cable management a plus.
Mobile Device Support
Email and wireless will be huge here. There will be general application support but the big issue now is EMM (MDM) usage and support.
This category encompasses so many things. You'll run into this with basic support to accounts, antivirus, filters, system availability, VPNs, and more!
There's so Much to be Excited About
You don't have to be a tech for the rest of your life. IT and even cybersecurity are such broad fields.
There are many pivot points and so much stuff to manage!
If you don't have a clear path or even have a tech job yet, volunteer or freelance! I did this as side husles and even in gaps in employement.
Tactful Tech Articles
I ran into an issue on my Windows 7 box where the Windows system rating does not finish. This is part of the Windows Experience Index. Everything would start fine and the tests would start and run through. However, when the scores would calculate it would suddenly...
If you have problems with your Symantec Endpoint Protection Installation, you can find solace by quickly editing a registry entry. This guide should work with all Symantec Endpoint Protection anti-virus solutions. Symantec Endpoint Protection Installation Registry Fix...
You boot to the recovery partition and now see a login screen. The username is not provided. This may seem weird when you've never seen a login partition screen. About that Weird Login Partition When you use any combination of user names or passwords you see the error...
This Windows laptop reformat guide is a quick set of reminders to do before you get rolling. The last thing you want is to get knee deep in wiping activities and realize you don't have everything you need. Before Reformatting Make sure you have all necessary product...
If the Windows installer has stopped working or the service itself has stopped, one troubleshooting technique is to unregister, and then re-register the Windows installer. This is for Windows 2000 but see below for other versions covered. Open an elevated command...
The reason for this dependency service or group failed to start error is because of system file corruption. You may notice this error when trying to connect to the Internet, or if you have weirdly empty set of networking options. The fix, open a command prompt and try...
Discover Your Favorite Tasks
Even though techs are deemed generalists, you can still find stuff to specialize in. You'll naturally gravitate to things anyway.
My favorite aspect was working with hardware – desktops, laptops, servers, and network devices. I love tech and could tinker with the hardware all day.
You Still Have Other Obligations
Unfortunately you can't spend all your time doing what you love. You still have to meet the needs of the department and overall business.
Learn to become a people person if you aren't becoming one already. This is the biggest lesson in being a Tactful Tech. Learn to talk to anyone and learn to love people! Don't get too swept up by tech or coding.
Invest in Yourself
Education doesn't stop after college and experience isn't the only thing that matters out there.
You're not done when you get that course certificate though. Prove you're ready to use your new knowledge and put yourself out there.
What Employers Are Looking For
Potential Tactful Tech Topic Sources
It's quite a challenge coming up with everything you'll see in IT. Listed below are some of the things I could think of that I've gone through as a tech. At some point I'll most likely write about these topics.